Privacy Policy

Ferndale Cottage

Privacy Policy

Last updated: 12/02/26

Ferndale Cottage is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are

Ferndale Cottage
Ganllwyd
Dolgellau
North Wales
LL40 2HS

Email: helloferndalecottage@btinternet.com

Phone: 07854 077135

For the purposes of UK data protection law, Ferndale Cottage is the data controller of your personal data.

What Information We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Phone number
  • Postal address if provided
  • Booking details such as dates, number of guests and special requests
  • Payment information if booking directly
  • Messages submitted via our contact form
  • Information provided via WhatsApp or email

We do not knowingly collect personal data from children.

How We Use Your Information

We use your personal data to respond to enquiries, manage and confirm bookings, process payments, communicate important booking information, comply with legal obligations and improve our services.

We will only use your data where we have a lawful basis to do so, including contractual necessity to manage your booking, legitimate interests to respond to enquiries, compliance with legal obligations and consent where applicable.

Booking Platforms and Third Parties

If you book through a third party platform or booking system such as FreeToBook or another provider, your data may also be processed in accordance with their privacy policy.

We may share necessary information with payment processors, cleaning or property management services where required for your stay, professional advisers such as accountants, and legal or regulatory authorities if required.

We do not sell or rent your personal data.

Payment Information

If you book directly, payments may be processed via a secure third party payment provider. We do not store full card details on our website.

Cookies and Website Data

Our website may use cookies to improve performance, understand visitor behaviour and enable essential functionality. You can control cookie preferences through your browser settings.

If analytics tools such as Google Analytics are used, they may collect anonymised usage data including pages visited and time spent on the site.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data. We retain personal data only for as long as necessary for managing bookings, meeting legal and accounting requirements and resolving disputes.

Your Rights

Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request erasure of your data, restrict or object to processing, request data portability where applicable and withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details above.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office at https://www.ico.org.uk.

Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.